Data breach update

We would like to inform you about a security incident in which guest and reservation data in the hotel sector in the Netherlands may have been misused. It is currently known that guests of multiple hotels in the Netherlands may receive a WhatsApp message containing a payment request or a request to verify their reservation.

Good to know: these messages are NOT from Thermen Resorts.

If you have received such a message, it is important to do the following:

• Do not click the link in the message
• Do not make any payment through this request

If you are unsure whether a message is genuine or have any other questions, please always contact us at info@thermenresorts.nl and include your reservation number. We are happy to help.

We apologise for the inconvenience. The security of our guests’ data is our highest priority. We are doing everything we can to handle the situation carefully. If you would like to read more about this topic, please read the NOS article.