We send an order confirmation directly to the email address you provided.
If you haven't received it, please check your spam or junk folder.

Still no confirmation? Feel free to contact us at info@thermenresorts.nl we’ll be happy to help!

Sorry to hear that. Please try again a bit later.
Still not working? Our team is happy to help by phone or email.
You can reach us on weekdays between 09:00 and 17:00 at +31 (0)55 368 2640 or via info@thermenresorts.nl.

Gift cards are exempt from VAT.

You can easily and quickly purchase a Thermen Gift online via our website.
Click [here] to go to the order page.

You can also buy the Thermen Gift at official Albert Heijn and Bruna stores.
Looking for a nearby location? Check our full list of official points of sale.

Absolutely. We understand you’d like to make your gift more personal.
Our luxury gift box includes a card where you can write a personal message.

Yes, you can. In our Thermen Shop, you’ll find a variety of skincare products, BABOR product lines, wellness and body care items, and curated gift sets.

Lucky you. With this gift card you can book a day of wellness at one of our resorts including free access to our unique experience program with infusions, meditations, pampering rituals, and much more (subject to availability).

Book your day via the website of the resort you'd like to visit:
www.thermenbussloo.nl
www.thermensoesterberg.nl
www.thermenberendonck.nl
www.thermenbadnieuweschans.nl

You can choose a regular entrance, sauna package or hotel arrangement.
In the final step of your booking, enter your unique gift card code. The amount will automatically be deducted from your total.

We wish you a wonderful, relaxing day and look forward to welcoming you.

You can easily place a business order via our order page.
For tailor-made solutions, feel free to contact our gift specialists.
For more information including all personalisation options – check the "Business" tab.

If your payment was successful, an invoice is automatically sent to your email.
Didn’t receive it and it’s not in your spam folder?
Send an email with your order number to info@thermenresorts.nl and we’ll resend your invoice as soon as possible.

We’d be happy to discuss this with you based on your specific needs.
Please contact us at info@thermenresorts.nl.

Yes, it is possible to pay by invoice.
This option is available through our standard order page.

You can easily pay for your Thermen Gift using iDEAL, credit or debit card, or at the reception desk.
Business clients also have the option to pay later by invoice.
This way, you can pay quickly, securely and reliably through your own bank.

Post-payment is only available for companies or organisations ordering on invoice.

Once your gift card has expired, it can no longer be reactivated or extended.

A Thermen Gift is valid for two years from the date of purchase.
For balance, validity and terms, please visit our website.

First, check whether you have the correct type of gift card by visiting our pages on redeeming the Thermen Gift, our points of sale, and our terms and conditions.
Still having issues? Contact us at info@thermenresorts.nl we’re happy to help.

You can check this using our balance checker. Click here.

At Thermen Bussloo, Thermen Soesterberg, Thermen Berendonck, Thermen Bad Nieuweschans, Thermen Maarssen and Thermen Maastricht.

This depends on the balance of your gift card. You can use your Thermen Gift to pay part of the total amount.
If the total is higher than the card balance, you can pay the remaining amount on location using your preferred payment method.

Please inform the staff in advance that you’d like to pay with a Thermen Gift.
Ask whether multiple promotional vouchers, discount codes or gift cards can be used per booking or group.

We recommend checking this in advance with the specific location you plan to visit. That way, there are no surprises during your visit!

Didn’t find the answer to your question?
Of course, we’re happy to help you further!

Email us at: info@thermenresorts.nl
For general questions, feel free to send us an email.

Would you rather speak to someone by phone? That’s possible too.
Our customer service team is available Monday to Friday at: +31 (0)55 368 2640

Opening hours: 09:00 to 17:00